Terms and conditions
Welcome to ZIR! By accessing and using our website and services, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding.
Order Placement and Payment
- Pricing: All prices on our website are quoted in Kuwaiti Dinars (KWD).
- Secure Payments: We employ secure payment gateways to process your transactions.
- Order Cancellation: We reserve the right to cancel orders due to unforeseen circumstances, such as stock shortages or payment processing errors.
Shipping and Delivery
- Prompt Shipping: We ensure quick processing and shipping for all orders. Delivery within Kuwait typically takes 2 days, while international orders are delivered within 2 to 7 days, depending on the destination.
- Delivery Fees: A flat shipping fee of 2 KWD is applied to all orders within Kuwait, and 7 KWD for international orders, which covers delivery for one box.
- Delivery Delays: We cannot be held responsible for delays caused by third-party delivery services.
Returns and Exchanges
- Return/Exchange Window: You may return or exchange items within 14 days of receipt, provided they are in original, unworn condition with the original invoice.
- Return/Exchange Process: Please refer to our dedicated Refund and Exchange Policy [Link of the page] for detailed instructions.
Defective or Incorrect Products
If you receive a defective or incorrect product, please contact us via Instagram direct messages. Delivery fees will be covered for returns or replacements in such cases.
Product Usage
- Intended Use: Our products are designed for traditional children's wear and should be used as such.
- Product Liability: ZIR is not liable for any damages resulting from misuse or improper care of our products.
Intellectual Property
All designs, images, and content on our website are the exclusive property of ZIR. Unauthorized use or reproduction is prohibited.
Dispute Resolution
In the event of any dispute related to these Terms and Conditions, all efforts will be made to resolve it through amicable negotiations.
Governing Law
These Terms and Conditions are governed by the laws of Kuwait. Any disputes arising from these terms will be resolved in accordance with Kuwaiti law.
Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Updated terms will be posted on our website. Your continued use of our services constitutes acceptance of the revised terms.
Contact Us
For any questions or concerns, please contact us via Instagram direct messages.
By using our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.