FAQ
Got a question? We've got the answers! Here are some common questions about ZIR:
What is ZIR?
ZIR is a Kuwaiti brand means button in Arabic that reimagines traditional children's wear, such as the "dishdasha," with a modern twist.
What sizes do you offer?
We offer a wide range of sizes to suit children aged 3 months to 13 years. Detailed size charts are available on each product page to help you find the perfect fit.
How can I place an order?
Simply browse our website, add your favorite items to the cart, and proceed to checkout to complete your purchase. Be sure to include your full address and correct phone number to ensure smooth delivery.
What is your refund and exchange policy?
We accept returns and exchanges within 14 days of purchase, provided the items are unworn, in original condition, and accompanied by the original invoice. For more details, please refer to our Refund and Exchange Policy. Click here
How can I request a refund or exchange?
Reach out to us via Instagram direct messages to initiate the return or exchange process. Click here
Do you ship internationally?
Yes, we offer international shipping!
What payment methods do you accept?
We accept Knet, Visa, and Mastercard.
What if I receive a defective or wrong item?
If your item is defective or incorrect, please contact us via Instagram direct messages, and we’ll resolve the issue at no extra cost to you.
What are the washing and care instructions?
To maintain the quality and longevity of your dishdasha, we recommend following the care label instructions provided with each piece. Generally, machine wash cold, wash by hand, wash with like colors, Do Not use Oxidising/Chlorine based, do not soak overnight, Do Not bleach and clean - Except white color, and lay flat the clothes while hanging them to dry.
What are the delivery fees?
We charge a flat shipping fee of 2 KWD for orders within Kuwait and 7 KWD for international orders, which covers delivery for one box.
What are the estimated delivery times?
Delivery within Kuwait typically takes 2 days. For international orders, delivery times range from 2 to 7 days, depending on the destination.
Are there fees for defective or wrong items?
If you receive a defective or incorrect item, we will cover the return or exchange delivery fees. Simply contact us via Instagram direct messages for assistance.
Is there a place where I can try on the dishdasha?
Yes, we have designated locations where you can try on our dishdashas. Please contact us via Instagram direct messages for more details on the fitting locations.
Do you offer sizes in odd numbers?
No, all our sizes are in even numbers, as they are measured in inches.
Do you offer tailoring services for custom fittings?
We do not offer tailoring services for custom fittings.
How can I contact you?
The easiest way to reach us is through Instagram direct messages. We’re always happy to help!
Will you restock sold-out items?
We may restock popular items. Follow us on Instagram for updates on restocks and new arrivals.
Do you have physical stores?
While we don't have permanent stores, we actively participate in exhibitions and pop-up events to bring our products closer to you.