Refunds and exchanges are available for orders delivered within Kuwait only.

At ZIR, we’re committed to ensuring your complete satisfaction with every purchase. If, for any reason, you're not entirely happy with your order, we're here to assist you.

Refund and Exchange Guidelines

  • Timeframe: Refunds or exchanges are accepted within 14 days of receiving your order.

  • Item Condition: The item(s) must be brand-new in unworn condition, with the original invoice attached.

How to Request a Refund or Exchange

  1. Contact Us
    Send us a direct message on Instagram to inform us of your desired refund or exchange.

  2. Fill Out the Form
    We’ll send you a simple form to complete, including a link to pay the delivery fee: 2 KWD for orders within Kuwait and 7 KWD for orders outside Kuwait, which covers delivery for one box.

  3. Schedule a Pickup
    Once payment is confirmed, we’ll arrange for our delivery partner to pick up the item(s) at your convenience.

  4. Receive Your Refund or Exchange

  • Refund: The refund amount will be credited to you, minus the 2 KWD delivery fee for orders within Kuwait and 7 KWD for orders outside Kuwait.

  • Exchange: Our delivery partner will pick up the item you wish to return and deliver your new item during the same visit, after a quick quality check.

Note: If the product is defective or incorrect, we will cover the delivery fees for the return or replacement.

In-Person Refunds or Exchanges

Prefer to handle it in person? You can process refunds or exchanges at our exhibitions. For current events and dates, please check our Instagram account.


Please bring the item in unused, original condition with the original invoice.


Need More Help?

If you have any questions or need further help, please don't hesitate to contact us via Instagram direct messages.