Refund policy

At ZIR, we’re committed to ensuring your complete satisfaction with every purchase. If, for any reason, you're not entirely happy with your order, we're here to assist you.

Refund and Exchange Guidelines

• Timeframe: Refunds or exchanges are accepted within 14 days of receiving your order.
• Item Condition: The item(s) must be brand-new in unworn condition, with the original invoice attached.

How to Request a Refund or Exchange

• Contact Us
  Send us a direct message on Instagram to inform us of your desired refund or exchange.
• Fill Out the Form
  We’ll send you a simple form to complete, including a link to pay the delivery fee: 2 KWD for orders within Kuwait and 7 KWD for orders outside Kuwait, which covers delivery for one box.
• Schedule a Pickup
  Once payment is confirmed, we’ll arrange for our delivery partner to pick up the item(s) at your convenience.
• Receive Your Refund or Exchange

• Refund: The refund amount will be credited to you, minus the 2 KWD delivery fee for orders within Kuwait and 7 KWD for orders outside Kuwait.
• Exchange: Our delivery partner will pick up the item you wish to return and deliver your new item during the same visit, after a quick quality check.

Note: If the product is defective or incorrect, we will cover the delivery fees for the return or replacement.

In-Person Refunds or Exchanges

You can also process your refund or exchange in person at any of our upcoming exhibitions:

• Light Expo
  Location: Kuwait International Fair (KIF), Booth No. 136
  Dates: 5th to 9th December
  Time: 10 AM to 10 PM
• Zee Expo
  Location: 360 Mall, Booth No. 27
  Dates: 29th January to 1st February
  Time: 10 AM to 10 PM
• Zee Expo 2
  Location: 360 Mall, Booth No. 131
  Dates: 25th to 28th February
  Time: 10 AM to 10 PM

Need More Help?

If you have any questions or need further help, please don't hesitate to contact us via Instagram direct messages.